
Download entire zone file - good
How to export/transfer DNS zone files

Overview
The following guide will provide information on how you can export and/or transfer your DNS zone files.
If you'd like a refresher for general information on DNS zone files and how they work, feel free to review our additional documentation here:
Export DNS
Move DNS within the same account.
The following is for moving DNS within the SAME Media Temple account. In order to minimize downtime and/or DNS propogation, we recommend lowering your TTL 12-24 hours prior to conducting a DNS move. For information on lowering TTL, click here.
Point to another server tool
For moving domains within the same account, Media Temple has the Point to Another Server Tool. This allows customers to quickly perform this action on their own. For information on how to use this tool, feel free to click here.
Contact Support
If you'd like help in moving your DNS, feel free to contact support directly and we'd be happy to assist you.
- Support can be reached by opening a support request, starting a chat, or by calling us at 1.310.841.5500.
- For support requests, it's best to be as specific as possible with the name of domain to be moved, and the name of the service the domain is moving to/from.
For example:
"I am requesting to have the DNS zone files moved for mt-domain.com from my Grid Personal (primarydomain.com) to my Plesk server (primarydomain2.com)"
Move DNS to a separate account.
The following is for moving DNS across separate Media Temple accounts. In order to minimize downtime and/or DNS propogation, we recommend lowering your TTL 12-24 hours prior to conducting a DNS move. For information on lowering TTL, click here.
Submit a Support Request
- Have the ACCOUNT OWNERS of BOTH accounts submit a support request, requesting for the DNS to be moved.
For data protection purposes, a written support request from BOTH account owners is always required when transfering between separate Media Temple accounts. This will be required even if the same name is listed under both accounts.
- For ease of transfer, it's best to be as specific as possible with the name of domain to be moved, and the name of the service/account the domain is moving to/from.
For example:
"I am requesting to have the DNS zone files moved for mt-domain.com from the Grid Personal (primarydomain.com) in account #12345 to the Plesk server (primarydomain2.com) in account #54321"
-
-
-